Tuesday, October 29, 2013
Why The Walmart Employee Failed today...
The people in line in front of me were new to WIC. The cashier had rung them up then asked for their folder and checks. That is the first NO-NO. She should have checked the checks and folder first thing. The couple had forgot their folder and had already signed their checks. This basically voids them because the cashier is supposed to see you sign. Well, things happen. Yes there are fraudulent people and the cashier had every right to turn them away. However if she had done her job she wouldn't have had to go further in the transaction. So she gets very nasty and starts huffing and puffing over this whole thing. She stalks off and gets another person (presumably a manager) who then also gets completely nasty to the people. I was so upset. They were treating these people like less than because of the assistance! No kind words, no "I'm sorry but we can't do this transaction" but plenty of eye-rolls in my direction from the cashier.
That lady missed a great opportunity to help a couple of parents out. They probably didn't understand the whole WIC thing and just needed so kind guidance.
Then the cashier proceeded to ring them up for their non-WIC purchase. Their eggs had no skew on them. She looked at them and said," This has no barcode YOU will have to go get another."
I held my breath! I had all my kids so I didn't want to make a scene but now I regret that. So instead I rant on my blog!!
Thankfully another manager came over to help them.
I just don't understand people and their meanness. Especially cashiers! Your job is customer service! Put a smile on your face and be sweet.
Ok sorry to waste your time reading this but it upset me!
And be ye kind one to another, tenderhearted, forgiving one another, even as God for Christ's sake hath forgiven you. Ephesians 4:32 KJV